Some members see Coach modules, Mastery videos, or Basic Training playable in the app but locked, missing, or asking them to upgrade on the desktop website.
Check that you're logging in with the same email address on desktop as you use in the app.
Log out and log back in on the desktop site.
Try a different browser or an incognito/private window, in case cached login data is the issue.
Confirm you're logging into the same platform your membership actually lives on (legacy.heroic.us vs heroic.us), since those don't share access either.
Email [email protected] with your account email and which content is locked on desktop (Coach, Mastery, or Basic Training).
We'll check your entitlement on the backend and correct it directly rather than you needing to keep troubleshooting.
Email [email protected], we have visibility into your account and can confirm what should be unlocked where.
