If you cancelled and were still charged, we want to get this sorted and make sure it doesn't happen again.
First, a couple of things worth checking
If your cancellation was recent, it's possible the charge was already in process before the cancellation took effect, depending on timing.
If you have more than one Heroic account or subscription (for example, one from years ago and a newer one), it's possible only one was cancelled.
What to do
Message us with the email your subscription is under and roughly when you cancelled. We'll check your account directly, confirm what happened, and make sure you're not charged again going forward. If the charge shouldn't have happened, we'll take care of a refund.