Where you cancel depends on where you originally signed up, the website, Apple, or Google Play. Using the wrong one is the most common reason a cancellation doesn't actually stop future charges.
If You Signed Up on the Website
Cancel From Your Account Page
Go to heroic.us/account/ and log in.
Select "Manage Your Subscription" to view and modify your billing settings, including cancellation.
If You Signed Up Through Apple or Google Play
Cancel Through the App Store, Not the Website
If you subscribed through the Apple App Store or Google Play, your subscription is managed there, not on heroic.us.
On iPhone: Settings > [your name] > Subscriptions > Heroic > Cancel Subscription.
On Android: Google Play app > Payments & subscriptions > Subscriptions > Heroic > Cancel.
Cancelling on the website when you subscribed through an app store won't stop the charge, since the store is billing you directly.
Not Sure Which One You Used?
Check Your Original Receipt
Look for your original confirmation email. A receipt from Apple or Google means you should cancel there. A receipt from Heroic or Stripe means the website account page is the right place.
If you're still not sure, contact support and we'll help you figure out where your subscription lives.
Still Have Questions?
Contact Support
Email [email protected] with the email on your account, and we'll confirm your subscription status and walk you through cancelling it.