Certificates go out once all requirements are confirmed, and they're processed in batches rather than the moment you finish your last module. Here's what's required, how delivery works, and what to do if yours never arrived.
All Coach Modules, which include both the Mastery Series videos and Heroic wisdom content, done to support you in showing up at your best more consistently.
The seven required fundamentals.
At least 10 of the 12 peer coaching sessions.
The certification survey or questionnaire, submitted once everything else is done.
A physical challenge, either a Spartan Race or an approved alternative (like an "Energetic Best" challenge) if Spartan isn't accessible to you.
Sustained daily practices, such as your Carpe Diem Journal and meditation, kept up over time rather than a single checkbox.
Once your requirements are confirmed, your certificate is created and emailed to you, not generated instantly.
These go out in batches, so it can take roughly a week or so after confirmation, not the same day.
Check spam and promotions if you're expecting one and don't see it land.
This happens, especially for older coach classes, and it's fixable. Reach out to support with your coach class and we'll get one processed.
Name changes, misspellings, or certificates issued at an Activation Event with an error can be corrected.
Let us know the correct name and which class you completed, and we'll send an updated version.
Some members' module counts, progress dashboards, or access to coach content were affected when accounts moved from Optimize to the Heroic app.
If your dashboard looks incorrect or you can't find your coach materials, that's a separate issue from certification and worth flagging on its own.
Email [email protected] with your name, your coach class (for example, Class XIV), and what you need: your first certificate, a reissue, or a name correction.
The more detail you give us upfront, the faster we can process it.
