Cancelling a subscription cancels it prospectively, meaning it stops future renewals, it doesn't retroactively refund a charge you've already paid.
If you subscribed through the Apple App Store or Google Play, billing, cancellation, and refunds for that purchase are handled by the platform you subscribed through, not by us directly.
For programs, events, and one-time purchases, refunds follow the offer-specific terms that were disclosed at checkout, enrollment, or event registration, which is why we look at each request individually rather than applying one blanket rule.
Approved refunds are issued back to your original payment method.
Email us with your account email and which charge you're asking about, and we'll let you know what applies to your specific purchase.
Email [email protected] and we'll help with both the cancellation and the refund request together.
