Updating your card normally requires logging in first, so a stuck password reset blocks both. Here's how to get the reset working, where to update your card once you're in, and what to do if the reset still won't cooperate.
Check spam and promotions, reset emails sometimes land there instead of your inbox.
Confirm you're resetting on the right platform. legacy.heroic.us, heroic.us, and app.philosophersnotes.com are separate accounts with separate reset emails.
Request a new link right before you plan to use it, links expire quickly, so an old one is often the cause.
Go to legacy.heroic.us/account/ and log in.
Look for the "Card Details" section to enter your new payment information.
Or select "Manage Your Subscription" from your account page to update or remove a payment method.
If you've tried the steps above and still can't log in, email [email protected] with your account email.
Let us know you need to update your card specifically, we can help directly rather than you needing to wait on the reset email.
Email [email protected] with the email on your account, and whether you need help with the password reset, the card update, or both.
