We review refund and hardship requests individually rather than applying one fixed rule, so reaching out directly is the fastest path to an answer. Here's what to include and what other options exist if you'd rather stay enrolled.
Each membership and program has its own refund terms, shown at checkout or when you enrolled. We review requests against those terms, so refunds aren’t automatic.
Heroic OS and OS+ start with a 7-day free trial. If you cancel from your account settings before day 7, you won’t be charged. After that, cancelling stops future renewals but doesn’t refund a charge that’s already gone through. More on that here.
Programs like the Flourishing Accelerator and Heroic Coach follow the refund terms you agreed to at enrollment. If you’re not sure what applied to your purchase, ask us and we’ll check.
If you subscribed through the Apple App Store or Google Play, the platform handles refunds for that purchase.
Email [email protected] from the email address on your account.
Tell us which charge or program you’re asking about and give a brief reason.
We’ll check your request against the terms for that purchase and let you know what applies. Approved refunds go back to your original payment method.
For programs like Heroic Coach and the Flourishing Accelerator, members facing financial hardship can be considered for a scholarship if they’d rather keep going than cancel.
Fill out the scholarship application and include the program you’re in.
We look at each application individually and will get back to you once it’s been reviewed.
Email [email protected] and we’ll get back to you about your specific situation.
