As we're launching our Heroic store, we'll add in some new FAQs, if you need direct support, just email store@heroic.us and we'll be happy to help!
How will I be notified of my order?
Upon purchase, you'll get an email confirmation of your order. Once your order is shipped, you'll receive a tracking link.
Do you ship worldwide?
We currently offer print-on-demand products that might not be available in every country. We try to use vendors that span the globe but might fall short. We appreciate your understanding!
What currency is the Store in?
All Store pricing is in USD. You're welcome to make purchases with your international currencies. Of course, standard exchange rates apply!
Fun easter egg: All pricing ends in ".51" which is a nod to our 51% by 2051 mission!
I'm an ambassador, where's my discount?
When you join as an ambassador, you'll receive a special code for 20% off the store! Join here if you haven't yet!
Whoops, I need to edit my order! How can I do that?!
Reach out ASAP and let us know (email store@heroic.us). Since we currently use a fulfillment service there is a bit of a delay before shipping because the item(s) need to be created. If an item hasn't already been fabricated and shipped out, we'll likely be able to edit the order for you!
How do returns or exchanges work?
For return requests or item exchanges, email store@heroic.us and we'll be happy to assist. Heroic is not responsible for return shipping cost and Store credit will be given for returned items.
Are there refunds?
While store credit will be given for returned items, refunds may be issued on a case-by-case basis within 30 days of purchase. If you require a refund, email store@heroic.us and we'll be happy to assist. See full Refund Policy below.
I need help with a delivery issue.
Email us at store@heroic.us and we'll figure it out together!
Heroic Store Refund Policy
Last updated on July 14, 2023
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a problem report by reaching out to store@heroic.us
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
If you haven't contacted our team, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Heroic Store does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Please contact us before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. If you choose to return or receive size exchanges, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our team and express their will to return the item within 5 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Heroic Store reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.